Support Plan

(1 customer review)


By Subscribing below, you agree to the following instructions and terms:

The support plan is offered to select clients when it is deemed helpful for their lifestyle and progress.

Billing/Support Period
Billing period refers to the weeklong period of time in which you have access to text message and email support. On the first week, you will complete payment on this page. The following weeks, the credit card you have on file will be automatically billed on the original day of the week in which you first completed payment. Support begins the day of payment and ends the last day of that 7-day period. For example if you completed payment on a Monday, the end day of that week will be Sunday evening.

How to Cancel
Let me know either in advance when you would like the program to end, or let me know during a current billing period that you wish to cancel the next billing period. For example, if your credit card was charged on Monday morning, you have until that Sunday evening to notify me of cancelation for the next week. Cancellation requests made for and during an in-progress week are not possible and the plan will be cancelled the following week.

What the Support Plan Includes and Covers
Support via email and text message is included for topics including: planning, tracking, routines, care, health, general behavior and maintenance of current level of training. Support regarding your dog’s veterinary care and for your dog’s veterinarian (including veterinary notes if helpful) is included. Support for your petsitter/dogwalker is included but subject to limitations – please discuss with me first. New training routines and pressing new behavioral developments are not covered by the Support Plan and if they are warranted I may suggest a Coached Program. The support plan is very useful when: you are on a break from coached sessions, if you are planning something such as a new puppy or trip, you are busy but want to ensure you are making the right daily choices, when you are traveling with our without your pet (in the later for the petsitter to receive support), to support progress in general, and it can also be useful when waiting to get back into a Coached Program.

1 review for Support Plan

  1. Elise Achenbach

    The support plan was HUGELY helpful to us when we were in the “no-man’s land” between our 1st Puppy Foundation session (before getting our puppy) & the remaining 4 sessions (weeks later we picked up our puppy). There was a gap of a few weeks & honestly we were stressing ourselves out over a lot of details. Emma was so patient & tolerated our “new parent syndrome” with grace. But more importantly we felt like we were getting the help we needed to be prepared – especially in-between our regularly scheduled sessions. It was a lot of questions on our part – & a lot of answers and reassurance from Emma. When you go to in-person training, you don’t have any handlebars to grab in-between sessions, & Emma was easy to get hold of. We also used it while we were traveling & between Programs……it really bridges gaps in a superb way.

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